Lockbox Production Supervisor II

Work Location

Lexington, South Carolina, United States of America

40

$61,880 - $92,560 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Personal & Commercial Banking

Lockbox Operations at TD Bank automates the high-volume and oftentimes complex requirements of the receivables and payments process for bank commercial clients by collecting incoming physical payments via mail from designated post office boxes and performs daily processing with equipment and software for deposit to the clients’ accounts.

Location:

151 Corley Mill Rd Lexington SC

Monday-Friday 8:00am-5:00pm EST

• Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
• Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
• Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
• Leads a team focused on diverse, large‑scale and/or complex processes/activities
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handles critical and/or high‑risk issues, determining the most appropriate course of action for resolution

• High School diploma;
  Undergraduate degree preferred
• 5+ years experience

• Ability to effectively manage a deadline driven operation
• Flexibility to adjust to real‑time needs/situations
• Manage resource allocation
• Partner and collaborate with peers
• Create/update procedures and processes
• Analytical skills to provide clear/accurate reporting
• Strong written and verbal communication skills
• Supervise a team of individual contributors
• Support the manager as needed
• Contribute to production processing as/when needed

• Leads a team to achieve business/operational objectives, maintains effective day‑to‑day operations and delivers quality service and business lifecycle processing consistent with objectives
• Monitors service delivery against standards and implements actions to ensure service deliverables are achieved consistently
• Represents the team as the first point of escalation for customers/business partners/external partners
• Applies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholders
• Identifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the Bank
• Actively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutions
• Identifies continuous improvement opportunities to strengthen client service
• Ensures all required processing/activities are complete and accurate to meet objectives for own area
• Coaches team to ensure operations issues are handled…