Client Service Coordinator

Job Overview

Banfield is seeking a Veterinary Medical Assistant to support client care and hospital operations, ensuring a productive veterinary practice and excellent client service.

• Actively recruit new clients by promoting hospital services and managing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times: welcoming clients and pets, ensuring comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history into the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and executing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

The pay range for this role is $15.00 – $17.70 hourly.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best-in-Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Well‑Being Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) & Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability Coverage
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance (for eligible positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits, Legal Plan, Identity Protection, and Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Banfield is a community of caring people committed to creating a better world for pets. Our inclusive environment values diversity of thought, background, and approach, ensuring the health and well‑being of our associates.