Head of Customer Service & Operations
Job in
Lexington, Lexington County, South Carolina, 29071, USA
Listed on 2026-08-22
Listing for:
Apex Tool Group, LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Apex Tool Group, LLC is seeking a Manager, NAPT Customer Service to lead the North American Power Tools customer service function, including the Customer Service Supervisor and CSRs, ensuring a responsive and consistent customer experience across order management, inquiries, and escalations.
This role partners with Sales, Operations, Distribution, Finance, IT and Product Management; uses KPIs and Voice of the Customer insights to drive improvements, develop the team, and prepare for change
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