Mortgage Loan Assistant

Position Summary

Responsible for assisting a high producing mortgage lender in managing their pipeline of routine residential mortgage loans. Assists the mortgage lender by “taking over” a mortgage loan application and managing it through its decisioning process. The ultimate objective is for an MLA to free up a high producer(s) so that they can prospect for and generate additional business by way of inviting additional mortgage loan applications.

• Demonstrated knowledge and understanding of how popular residential mortgage loans like Conventional Conforming, FHA, VA, USDA and construction loans are applied for, processed, underwritten and closed.
• Interfacing with a mortgage client soon after an application is filed to begin collecting the documents necessary to complete the loan file to be submitted to a processor.
• Follow up on leads generated by their Mortgage Lender to convert it into a loan application.
• When required, step in to assist the processor and the mortgage client to clear critical conditions placed on a loan application so that a decision is rendered on time.
• Prepare and provide a pre‑qualification letter to a requesting mortgage client. Follow up and keep close contact with these clients with an ultimate objective to convert them into a formal mortgage loan application.
• Offer loan restructuring alternatives to mortgage applicants when applicable.
• Coordinate the closing date on each loan with a clear expectation of meeting it. Apprise the mortgage client, the mortgage lender, realtor(s) and any other party as applicable if the closing date requires revision.
• Assume ownership of customer problems to achieve resolution.
• Serve as an additional contact in responding to mortgage lenders customer inquiries relative to mortgage loan products, rates, procedures, etc.
• Manage the mortgage lenders pipeline to determine files are dispositioned in a proper and timely manner.

• 3 years of related experience, or an equivalent combination of education and experience.
• Effective oral and written communication skills.
• Ability to compute basic to moderately complex math calculations.
• Basic problem‑solving and analytical skills.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Excellent customer service and interpersonal skills.
• Ability to work independently.

Must be licensed with NMLS prior to hire or before any mortgage loan applications may be taken. This is a fully onsite position; remote work is not available.