Local Collections Specialist 2

As a Local Collections Specialist 2, you will be responsible for collections of non‑national outstanding accounts receivable dollars that are within assigned collection coded group or service center. Responsible for reducing delinquency and resolving customer billing problems, to include invoicing and general billing disputes.

Contact all delinquent accounts in queue by telephone and/or email each week and obtains commitment for payment or processes checks by phone. Apply telephone and/or email collection skills to obtain payment and identify and resolve problems. Update and maintain collection system notes and contacts, documenting all collection efforts and problem resolutions. Analyze spreadsheets within Excel, to include performing basic calculations to address disputes and non-payments.

Address problems related to non-payment, and follow through with final resolution. Arrange and maintain payment plans as needed to bring accounts current. Utilize resources necessary to obtain customer information, and consistently follow up on all assigned accounts. Compile written communication to internal and external customers while abiding by email etiquette guidelines set forth by the Company. Collaborate with customer service associates to resolve problems that are causing freight charges to remain unpaid.

Strive to establish effective communications and working relationships with customers as well as Support Center and field personnel. Work on special projects assigned by management. Provide weekly and monthly updates to management as requested and/or required. Make shared decisions regarding the negotiation of credit extensions. Interact with customers, Account Managers, and Service Center Managers on a daily basis.

For this role, you will need to have a High School Diploma or GED. We require you to have two years of experience in collections or a related field. Previous experience in the transportation industry is preferred.

First Shift