Lockbox Site Manager

Work Location

Lexington, Caroline du Sud, États-Unis d'Amérique

40

$91,000 - $136,240 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Services bancaires personnels et commerciaux

Lockbox Operations at TD Bank automates the high-volume and oftentimes complex requirements of the receivables and payments process for bank commercial clients by collecting incoming physical payments via mail from designated post office boxes and performing daily processing with equipment and software for deposit to the clients' accounts.

Location:

151 Corley Mill Rd Lexington SC

Monday-Friday 8a-5p EST

• Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Expert knowledge of the business and operational functions supported
• Leads teams with multiple points of internal and external contact including direct contact with Customers
• Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning
• Requires expert process management knowledge and the risk profile for team processes supported
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Acts as highest point of team escalation for resolution and provides direction to resolve issues or elevate
• Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers

• High School diploma;
  Undergraduate degree preferred
• 6+ years experience
• 4+ years of people management experience

• Ability to effectively manage a deadline driven operation
• Flexibility to adjust to real-time needs/situations
• Manage resource allocation
• Partner and collaborate with peers
• Create/update procedures and processes
• Implement and execute on bank strategy
• Provide guidance/support for business partners and internal customers
• Develop staff
• Analytical skills to provide clear/accurate reporting
• Strong written and verbal communication skills
• Risk Management
• Interact with and oversee vendors

• Leads respective group within a business unit in delivering operational support to the assigned areas
• Identifies and responds to changes in the business environment and establishes action plans to address client issues and priorities
• Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
• Secondary escalation point for significant risks/exceptions
• Monitors service and control standards against overall business/department objectives
• Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
• Negotiates and helps to resolve complex and/or escalated issues, builds a client-centric, collaborative and innovative culture

• Proactively identifies key business opportunities, researches and recommends system enhancements/modifications, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements
• Conducts root cause analysis, evaluates options and provides recommendations; ensures appropriate reporting and escalation of issues occurs based on risk profile
• Contributes to the development of the business plan, operationalizes the plan and delivers on assigned service or functionality
• Protects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as needed
• Provides expertise and coordinates implementation and testing of new processes and systems and ensures these are well documented
• Applies…