Lockbox Site Manager

Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web. Les témoins essentiels soutiennent les fonctionnalités de base du site, la sécurité et la protection des renseignements personnels. Ils restent activés à moins que vous les désactiviez dans les paramètres de votre navigateur. Si vous choisissez de désactiver les témoins essentiels, certaines fonctionnalités du site Web pourraient ne pas fonctionner comme prévu, ce qui pourrait nuire à votre expérience.

Les témoins non essentiels recueillent certains renseignements sur votre utilisation de notre site Web, qui fournissent des données supplémentaires et peuvent également être utilisés par des tiers à leurs propres fins et conformément à leurs politiques en matière de protection des renseignements personnels et de témoins. Les témoins non essentiels demeurent désactivés, à moins que vous choisissiez de les accepter.

Pour obtenir de plus amples renseignements, consultez notre **.
*** Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
* Expert knowledge of the business and operational functions supported
* Leads teams with multiple points of internal and external contact including direct contact with Customers
* Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning
* Requires expert process management knowledge and the risk profile for team processes supported
* Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
* Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
* Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers
* High School diploma;
Undergraduate degree preferred
* 6+ years experience
* 4+ years of people management experience
* * Ability to effectively manage a deadline driven operation*
* * Flexibility to adjust to real-time needs/situations*
* * Manage resource allocation*
* * Partner and collaborate with peers*
* * Create/update procedures and processes*
* * Implement and execute on bank strategy*
* * Provide guidance/support for business partners and internal customers*
* * Develop staff*
* * Analytical skills to provide clear/accurate reporting*
* * Strong written and verbal communication skills*
* * Risk Management*
* * Interact with and oversee vendors
** Leads respective group within a business unit in delivering operational support to the assigned areas
* Identifies and responds to changes in the business environment and establishes action plans to address client issues and priorities
* Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
* Secondary escalation point for significant risks/exceptions
* Monitors service and control standards against overall business/department objectives
* Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
* Negotiates and helps to resolve complex and/or escalated issues, builds a client-centric, collaborative and innovative culture
* Proactively identifies key business opportunities, researches and recommends system enhancements/modifications, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements
* Conducts root cause analysis, evaluates…