Practice Manager

Overview

Millcreek Animal Hospital is hiring an experienced Practice Manager to lead our amazing team. If you are interested in a unique opportunity to be a part of something great and want to lead a team of professionals dedicated to providing excellent patient and customer care, this is the opportunity you have been looking for!

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. The PM is typically the “Integrator” on the hospital’s accountability chart and participates in Pathway Planning leadership meetings. The manager exercises sound judgment and has the willingness and capability to make decisions.

The PM oversees the business activities of the hospital, including hiring and training staff; collaborating with Pathway Finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing hospital software; and implementing safety and security procedures.

• Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
• Upholds core values and standards.
• Holds regular staff meetings, including mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members and values teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

• Ability to analyze various sources of data to establish priorities and initiate operational programs.
• Sound personal judgment in decision-making.
• Ability to lead, manage, and coach staff at all levels.
• Proven competence in all aspects of staff management, including hiring and firing.
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills; a commitment to outstanding client service.
• Competence in budgeting and financial reporting, including reading and analyzing a P&L statement.
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience.
• Three years of supervisory experience.
• Preferred:
  Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and more with assistance.
• Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.

We are a busy 4-doctor practice with an established clientele. Our staff is an amazing team that collaborates well together. The area is a wonderful place to live and work. We are less than 2 hours from the beaches of SC or the Blue Ridge Mountains. Our schools are among the best in the state. We offer an incredible benefits package that includes health, dental, vision, life, 401k, paid time off, and pet benefits.

Here, you can grow your career through access to comprehensive learning and skillset programs. Build your skills and earn credentials through:

• A vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – Our Care In Action: we provide benefits across mental, physical, emotional, and financial wellbeing. Key benefits include:

• Paid time off including 8 weeks of full-pay parental leave and bereavement to grieve humans and pets
• Top-quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams and discounts at Thrive Pet Healthcare locations
• Back-up and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy
• 401k with employer contribution and no waiting period
• Continuing education and development support with paid time off to complete CE

Thrive Pet Healthcare is a nationwide veterinary network dedicated to high-quality pet care and staff support. Thrive Pet Healthcare is committed to a diverse, equitable, and inclusive culture where all team members belong and feel empowered.