Quality and Industrial Engineering Manager

Quality and Industrial Engineering Manager POSITION SUMMARY

The Quality and Industrial Engineering Manager is responsible for designing, analyzing, improving, and optimizing operational processes within the warehouse environment. This role leads process engineering initiatives, drives continuous improvement efforts, and ensures operational quality standards are achieved through data-driven analysis and structured problem-solving methodologies. This position focuses on workflow design, labor optimization, process standardization, root cause analysis, and performance improvement. The Manager partners closely with Operations leadership to improve productivity, reduce waste, enhance service levels, and support scalable growth initiatives across the site.

• Maintain and ensure compliance with safety procedures and expectations.
• Lead process engineering and Continuous Improvement initiatives using Lean methodologies.
• Analyze workflow, labor utilization, material flow, and operational layouts to improve efficiency and throughput.
• Develop engineered labor standards and performance metrics.
• Conduct time studies, capacity modeling, and productivity analysis.
• Identify operational bottlenecks and implement corrective action plans.
• Utilize root cause analysis tools (5 Whys, Fishbone, Pareto, etc.) to resolve systemic issues.
• Develop, implement, and maintain process documentation, standard operating procedures (SOPs), and work instructions.
• Create and maintain KPI dashboards to monitor quality, productivity, and service performance.
• Partner with site leadership to design scalable operational solutions for new programs or customer launches.
• Lead cross-functional projects focused on cost reduction, waste elimination, and service improvement.
• Analyze data trends and provide fact-based recommendations to leadership.
• Challenge 'business as usual' with a structured, data-driven mindset.
• Train and coach team members and supervisors on process improvements and performance standards.
• Prepare analytical reports and executive summaries to support operational decision-making.
• Perform other requests and duties as assigned by the General Manager and/or upper-level management.

• Strong knowledge of Industrial Engineering principles and process optimization techniques.
• Advanced skills with Microsoft Office applications (specifically Excel - pivot tables, advanced formulas, data modeling; and PowerPoint).
• Ability to analyze large data sets and translate findings into actionable operational improvements.
• Knowledge of Lean, Six Sigma, Kaizen, and continuous improvement methodologies.
• Experience conducting time studies, workflow analysis, and capacity planning.
• Strong analytical and quantitative problem-solving skills.
• Ability to design efficient operational layouts and material flow processes.
• Excellent communication skills with the ability to present findings to senior leadership.
• Ability to train and influence team members at all levels of the organization.
• Ability to multitask in fast-paced, high-volume warehouse environments.
• Knowledge of quality systems and relevant regulatory or customer standards.

• Bachelor's degree in Industrial Engineering, Operations Engineering, Supply Chain Engineering, or related field required.
• Minimum three (3) to five (5) years of experience in Industrial Engineering, process engineering, or operations optimization role required.
• Warehouse or distribution center experience strongly preferred.
• Experience implementing Lean or Six Sigma initiatives required.
• Six Sigma Certification (Green Belt or Black Belt) preferred.
• ISO 9000 or similar quality systems experience preferred.

Seeing :
Must be able to read computer screens and various reports.

75% - 100%

Hearing :
Must be able to hear well enough to communicate with employees and others.

75% - 100%

Standing / Walking

50% - 74%

Climbing / Stooping / Kneeling

0% - 24%

Lifting / Pulling / Pushing

0% - 24%

Fingering / Grasping / Feeling :
Must be able to write, type, and use phone systems.

75% - 100%

Varied working conditions between controlled and uncontrolled environments. Moderate walking, standing, and/or climbing; heavy lifting and carrying, stooping, bending, kneeling, and reaching. Work outside and inside; work around machinery with moving parts; work around moving objects or vehicles; exposure to dampness and humidity; exposure to…