Referral Specialist - Non Clinical

Home Health & Hospice Central Intake SC currently seeks a Full-Time (Non-Clinical)
Referral Specialist that oversees all of South Carolina.

The Referral Specialist serves as a liaison between the Agency and the medical community to coordinate patient care. They ensure patient care activities are appropriate, timely and cost effective.

• Generous paid time off
• Medical/Prescription, Dental & Vision Insurance and other benefits (STD, LTD, Accident & Sickness, additional life insurance, etc.)
• Company paid employee life insurance
• 401(k) retirement with a generous company match
• Opportunities for advancement
• Many other great benefits

• Maintains e-referral systems for hospital systems, physician practices, SNFs, and any other referral source sending electronic referrals
• Maintains weekly referral logs noting NTUC reasons to be shared with ADM, DOPS and/or DOM weekly
• Answers e-referrals timely, both acceptance and denials
• Maintains frequent communication with ADM, DOPS and/or DOM regarding referral patterns and/or trends
• Acts as a liaison between the field staff and physicians in obtaining plans of care and appropriate modified orders.
• Receives information from field staff regarding patient care issues. Prioritizes and reports these issues to the appropriate parties.
• Reviews findings with the admitting nurse of requested services.
• Participates in start of care conferences.
• Recognizes problem areas and facilitates group problem solving.
• Ensures that physician’s orders are signed in a timely manner.
• Attends regularly scheduled meetings with physicians and/or appropriate designees to review patient care issues.
• Participates in and conducts joint projects and presentations with other community resources to promote community awareness.
• Attends agency staff meetings and agency and/or non-agency continuing education programs.
• Participates in the agency’s quality/process improvement program.
• Completes community education as needed.
• Contributes to team effort by accomplishing related results as needed.

• High school diploma or GED required. Bachelor’s degree preferred.
• One year home care experience preferred.
• Experience promoting community awareness as it relates to home health and/or hospice preferred.

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Medical Services of America is proud to be an Equal Opportunity Employer.