STORE TEAM LEADER - Popshelf

Overview

pOpshelf’s seeks to provide Fun Finds for Less through a fun and stress-free shopping destination for everyday and special items. We make it easy for customers to affordably treat themselves with most items priced under $5 and a selection of extreme value items priced above $5. pOpshelf stores offer a trendy and rotating selection of seasonal, houseware, home décor, health, beauty, paper and party products, in addition to assorted candy, snacks, games, electronics and additional items.

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• STORE
  
  TEAM LEADER GENERAL
  
  SUMMARY:
  
  Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, staffing and superior customer support. Responsible for creating a customer first store culture through exceptional store standards and team engagement.
• Provide superior customer service leadership to exceed the customer’s expectations.
• Model and coach the team on how to balance tasks with customer service to create and support a customer-centric culture.
• Evaluate and incorporate customer feedback into employee training and coaching to ensure the store is meeting ongoing customer expectations.
• Model product knowledge and selling techniques to enhance the customer experience and provide employee development.
• Facilitate and maintain a safe, clean and well-organized store environment that delights customers and employees.
• In partnership with HR, recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed at all times.
• Responsible for proper training, development, and the performance management of store employees to include identifying gaps, succession planning, and/or counseling up to and including termination.
• Communicate store performance and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
• Ensure the store is appropriately staffed and effectively opened and closed each day (open the store a minimum of two times per week; close the store a minimum of two times per week).
• Evaluate operating statements to identify financial trends (sales, profitability, inventory turn), expense control opportunities, potential shrink, and identify opportunities for improvement in store performance.
• Oversee the inventory ordering process to ensure meeting or exceeding in-stock targets; review ordering plan, seasonal direction and inventory management issues; follow up on Basic Stock Replenishment (BSR)/cycle counts.
• Facilitate merchandising of the store in an appealing manner that retains customer excitement to shop at pOpshelf.
• Rotate product with guidance from merchandising guidelines to create eye-catching displays that drive sales.
• Ensure merchandise is presented according to established practices; use fixtures properly including presentation, product pricing and signage.
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Ensure the financial integrity of the store through cashier accountability, key control, and adherence to security and cash control procedures.
• Facilitate store team’s understanding and knowledge of store products to engage customers and provide a differentiated, easy, and fun shopping experience.
• Follow company policies and procedures as outlined in the SOP manual, Employee Handbook, and company communications; ensure employee compliance.
• Complete all paperwork and documentation according to guidelines and deadlines.

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Knowledge of cash, facility and safety control policies and practices (deposits, store keys, etc.).
• Ability to perform cash register functions and operate other tools to…