BAS Controls Service Technician

Responsibilities

• Diagnose and repair building automation and controls systems
• Test and make modifications in controls software
• Perform device testing, program downloading, and equipment start-up
• Manage customer relations and resolve escalated issues
• Interpret control drawings, plans, and sequences of operations
• Install hardware, program software, and repair DDC systems
• Conduct preventive maintenance and modifications as needed
• Interface with customers during assessments and proposal developments
• Document work performed and maintain customer satisfaction

• Minimum of five (5) years demonstrated experience in diagnosis and repair of building automation and controls systems
• Demonstrated ability and knowledge of a variety of electronic or digital controls systems
• Ability to test and make modifications in a variety of controls software system languages
• Responsible for device testing (end-to-end), program downloading, equipment start-up and operations
• Handle all day to day and escalated customer relation issues
• Ability to interpret control drawings, plans and sequence of operations
• Capable of hardware installation, software programming, diagnosis and repair of DDC systems at customer locations
• Must be capable of performing preventive maintenance, modifications and repairs as outlined contractually or at the customers request
• Ability to interface and consult with the customer during site assessments
• Ability to recognize and assist with the development of client proposals for retrofits, upgrades or improvements to existing controls systems
• Manage all aspects of small projects without the support of the Project Manager
• Ability to represent the company to commercial, industrial and institutional customers
• Ability to interface and communicate with customers to ensure a high level of customer satisfaction
• Effectively documents work performed by completing necessary paperwork on each job to include: entering daily time, detailing scope of service progression, and maintaining an electronic database
• Maintain customer satisfaction for continual company growth
• Inventories parts, materials and labor per job
• Willing to participate in company training and self-study to improve and maintain technical proficiency in program platforms
• Complies with all company safety policies