Treasury ManagementBusiness Banking Operations Lead

Business Banking Operations Support Lead

Location: Lexington, TN
Department: Deposit Operations
Reports To: Deposit Operations Manager
Classification: Non-Exempt, Full-Time
Schedule: Monday–Friday, 8:00 AM–5:00 PM (Onsite)

The Business Banking Operations Support Lead serves as the primary operational and client support resource for business banking and treasury management services. This role is responsible for onboarding new business clients, managing cash management products, conducting annual reviews and renewals, maintaining client documentation, and providing ongoing support and training to business customers.

The ideal candidate combines strong operational banking knowledge with exceptional customer service skills and can confidently support business clients utilizing ACH Origination, Positive Pay, Remote Deposit Capture, Digital Banking, Wire Services, and other treasury management solutions. This position is expected to take ownership of the treasury management support function and play a key role in supporting future growth initiatives.

• Serve as the primary point of contact for business banking and treasury management clients.
• Support onboarding and implementation of treasury management services, including:
  • ACH Origination
  • Positive Pay (Check and ACH)
  • Remote Deposit Capture (RDC)
  • Digital Banking
  • Digital Wires
  • Cash Management Services
• Train business clients on system functionality, product usage, security protocols, and best practices.
• Troubleshoot customer issues and provide timely, professional support.
• Assist clients with digital banking access, user permissions, password resets, and account maintenance.
• Coordinate customer implementations, including onsite training when necessary.

• Facilitate onboarding of new treasury management clients and implementation of additional services for existing customers.
• Prepare, collect, and maintain agreements, approvals, and supporting documentation.
• Manage annual reviews, renewals, and service updates.
• Coordinate internal approvals and ensure compliance with operational procedures and risk management requirements.
• Maintain accurate records and client files throughout the customer lifecycle.

• Train clients on ACH file creation, uploads, submissions, and exception handling.
• Provide expertise regarding ACH rules and regulations, including:
  • Same-Day ACH
  • Returns
  • Reversals
  • Exceptions
• Monitor ACH activity and elevate potential concerns appropriately.
• Assist with exception management and customer communications related to ACH activity.

• Support installation, setup, and maintenance of Remote Deposit Capture services.
• Review activity reports and monitor merchant deposits.
• Assist clients with Positive Pay setup, file uploads, filters, exception processing, and ongoing support.
• Ensure clients are effectively utilizing fraud prevention and treasury management tools.

• Support clients with digital wire submissions and processing.
• Review wire transactions for accuracy and compliance.
• Follow dual-control approval procedures and established operational policies.
• Monitor transactions for suspicious activity and report concerns to the appropriate departments.
• Maintain documentation, logs, and audit trails for wire activity.

• Monitor service activity and maintain management reporting.
• Track exceptions, service utilization, and operational metrics.
• Develop, document, and maintain policies and procedures related to treasury management operations.
• Identify opportunities to improve client experience, operational efficiency, and service delivery.
• Support strategic growth initiatives within the business banking and treasury management areas.

• Act as the operational lead for treasury management support services.
• Take ownership of processes, client relationships, and service delivery.
• Serve as a subject matter expert for treasury management products and operational support.
• Partner closely with sales, lending, deposit operations, compliance, and management teams.
• Help establish…