Health Services Concierge

Available

Schedule:

7 AM to 7 PM | 4 days a week | Every other weekend off

At Kendal at Lexington, every role is essential in creating a community where residents and staff thrive. Guided by Quaker values including equality, peace, simplicity, integrity, and community, we foster a warm and respectful environment centered on connection and care.

As a Health Services Concierge, you will be the first welcoming presence for residents, families, and visitors. Your attentiveness helps set the tone for a calm, person-centered care experience rooted in hospitality and compassion.

• Greet and assist residents, visitors, and staff with professionalism and warmth

• Answer and direct phone calls efficiently while providing helpful, accurate information

• Assist with resident mobility needs, including occasional wheelchair transport

• Coordinate and maintain hydration stations and refreshment areas

• Monitor and maintain clean, calm, and welcoming public spaces such as the lobby, porch, and Sunroom

• Help with resident support tasks such as appointment reminders, redirection, and escorting

• Observe and report on resident well‑being and environmental conditions

• Support Life Enrichment, Culinary, and Nursing departments as needed

• Complete light clerical work including mail distribution, recordkeeping, and supply tracking

• Maintain confidentiality in line with HIPAA and company policies

• Perform additional duties as assigned

• High school diploma or equivalent

• At least two years of office or customer service experience

• Professional demeanor and polished appearance

• Proficiency in Microsoft Office, internet applications, and Matrix Care (preferred)

• Strong written and verbal communication skills

• CPR and First Aid certification required upon hire

• Flexibility to work weekends and adjust schedule as needed

• Medical, dental, vision, and supplemental insurance

• 403(b) retirement plan with employer contributions

• Paid time off, paid holidays, and two floating holidays

• Tuition reimbursement and continuing education support

• Onsite wellness facilities including fitness center and indoor pool

• Discounted meals for employees

• Employee referral bonus and staff recognition programs

• A team-oriented, mission‑driven work culture

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.