Site Reliability Engineer - Observability Platform

Overview

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

The Site Reliability Engineer (SRE) supports the development and operation of the organization's Application Performance Monitoring (APM) and Observability Platform. This role focuses on expanding the Grafana Tempo distributed tracing system into a comprehensive platform that delivers visibility into application performance, service dependencies, and overall system reliability.

• Support the deployment, configuration, and scaling of Grafana Tempo for distributed tracing.
• Integrate application services with Open Telemetry instrumentation.
• Build and maintain Grafana dashboards and visualizations to surface performance insights.
• Assist in the design and evolution of the APM and observability platform architecture.
• Develop dashboards and telemetry pipelines to monitor service health and performance.
• Analyze distributed traces to identify latency bottlenecks and reliability risks.
• Support the definition and monitoring of Service Level Indicators (SLIs) and Service Level Objectives (SLOs).
• Contribute to operational reviews and continuous reliability improvement initiatives.
• Supporting infrastructure deployment and automation for observability and monitoring systems.
• Operate observability components in Kubernetes-based environments.
• Manage telemetry pipelines for metrics, traces, and logs.
• Collaborate with application teams to instrument services using distributed tracing.
• Support incident investigations through telemetry analysis.
• Document monitoring strategies, dashboards, and observability architecture.
• Contribute to shared reliability practices across engineering teams.

• Bachelor’s degree in Computer Science, Engineering, or a related field required.
• 3 years of experience with a Master's degree or 5 years of experience with a Bachelor’s degree in:
  Backend software development, Application performance monitoring (APM), Site reliability engineering or production systems support.
• Proficiency working in Linux environments and using command‑line tools.
• Programming or scripting experience (e.g., Go, Python, Bash).
• Foundational understanding of networking and distributed systems.

• Experience with Kubernetes and containerized environments.
• Familiarity with observability tools such as Grafana, Prometheus, or similar platforms.
• Exposure to Open Telemetry or distributed tracing systems.
• Experience with cloud platforms (AWS, Azure, or Google Cloud).

• Competitive Base Salary
• Annual Bonus
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401(k) Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.