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Associate Tech Support Engineer — Customer-Focused
Job in
Lexington, Rockbridge County, Virginia, 24450, USA
Listed on 2026-09-04
Listing for:
Mimecast
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Mimecast is seeking a highly motivated Associate Technical Support Engineer to join our global support team and provide first-line technical support to customers using Mimecast products.
You will respond promptly to queries by phone and email, diagnose root causes, implement solutions, and escalate as needed while documenting interactions in our ticketing system and keeping customers informed with clear guidance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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