Visitor Services Assistant - VMI Museum System

Visitor Services Assistant – VMI Museum System

Location: Virginia Military Institute

Job Duties:

• Work in the VMI Museum and Jackson House Museum greeting/orienting visitors, selling merchandise and tour tickets.
• Restock and maintain merchandise as needed, including receiving merchandise and maintaining storage of merchandise.
• Assist in routine museum operations, including opening/closing, end‑of‑day cash reports, answering telephone, cleaning displays, recording visitation counts.
• Provide basic orientation and customer service for visitors.
• Perform other duties as directed by the Assistant Museum Store Manager.

Minimum Qualifications:

• Neat, businesslike appearance.
• Alertness, sensitivity to the needs and interests of museum visitors and store customers.
• Promptness, reliability, maturity, and sound judgment.
• Ability to follow routine procedures and to enforce policies.
• Basic knowledge of computer and POS systems.
• Basic knowledge of handling and counting money.
• Retail sales, customer service, and/or museum experience a plus but not required.

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. Candidates will need to provide an AHP Letter (formerly COD) issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer veteran‑status questions and submit relevant disability documentation to receive an AHP Letter.

Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022 and February 29, 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.