Night Operations Assistant

Shift: Wed – Sun 12:00am-8:00am; 37.5 Hours/Week

The Night Operations Assistant (NOA) provides overnight support for residence hall operations, serving as the primary staff presence during late‑night hours. This role is responsible for monitoring building access, maintaining front desk operations, responding to safety and community concerns, and ensuring compliance with University Housing policies and procedures. Working independently, the NOA collaborates with on‑call staff and campus partners to address incidents, escalates concerns, and supports a safe and secure residential environment.

The position also includes documenting overnight activity, assisting residents with questions or concerns, and connecting students to appropriate campus resources when needed. This position is a seasonal appointment that runs from August through May each academic year and does not require annual reapplication, contingent upon satisfactory job performance and continued operational need.

• Strong interpersonal and customer service skills
• Effective verbal and written communication
• Ability to manage conflict and de‑escalate challenging situations
• Sound judgment and decision-making in fast‑paced or high‑pressure environments
• Attention to detail and situational awareness
• Ability to maintain professionalism and confidentiality
• Time management and ability to work independently during overnight hours
• Basic technology skills (e.g., reporting systems, email, access control systems)

Does this position have supervisory responsibilities? No

Some college experience preferred. Prior experience in customer service, residence life, security, or related fields, along with experience in incident documentation, policy enforcement, and independent work environments, is strongly preferred.

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination.

The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.