PARTS Counterperson - Liberal

Job Details

Level: Experienced

Job Location:

KS Liberal - Liberal, KS 67901
Position Type:
Full Time
Education Level: None
Job Category:
Transportation

• Project a positive, helpful and professional attitude toward our customer. Assist walk‑in customers in selecting required parts, suggest companion requirements, offer specials and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Meet and greet customers immediately upon arrival.
• Answer incoming customer phone calls promptly and politely.
• Resolve any customer disputes in a manner both beneficial to customer and OTC which adheres to the Company’s mission statement (see policy information book).
• Make weekly telemarketing calls to assist in monthly sales goals.
• Promote additional sales to customers by suggesting additional parts or services related to current purchase. Also mention any specials currently being offered through the dealership.
• Discuss and define with customer the terms of purchase—cash, COD, charge, Purchase Order (PO) number, Fleetpack or if item is warranty and conditions of warranty.
• Notify parts manager of any new customers, provide all necessary information, including customer business name, address, phone number and contact person’s name.

• Obtain sufficient information from customer or service technician to ensure correct part is specified. Note any exceptions to the norm requested by customer or service technician which would make part different than what vehicle information indicates.
• Invoice all parts purchases, credits, etc., at the time of sale. Any invoice released as cash must be collected in approved form of payment the same day. No parts will be released to customer without an invoice. Record all pertinent information on invoice at the time of sale, e.g., Request for Credit (RC) numbers, Receiving Record (RR) numbers, customer Purchase Order (PO) number, shipping information, reference invoice number for credits, engine serial number, arrangement number, Control Parts List number, or type number when selling engine parts requiring such information.
  
  Charge customer any freight charges incurred whenever possible. Ensure that all charge sales are signed by the customer. When making tax‑exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, Interstate Commerce Commission (ICC) number and signature is obtained.
• When issuing credit to customer for parts and/or cores, only issue full credit to customer when vendor has determined full credit is due. If less than full credit is issued from the vendor, that amount must be credited back to the customer. Reference credit memo number on receiving record (RR) with any notations of shortage or other special circumstances. Customers should receive credits in a timely fashion, especially at month‑end so credits due to them are not being withheld.
• Obtain Request for Credit (RC) from parts processing clerk when ordering parts that will have a core charge incurred. Give all information to parts processing clerk at time it becomes available, e.g., PO number, core part number, customer name, counter ticket number and amount of core charge.
• Bill core charge to customer unless customer returns core at the time of purchase and core is acceptable. Tag any return cores from customer with all pertinent information, e.g., customer name; counter ticket number, part number and any special information. Check cores promptly to ascertain amount of credit due customer. Notify customer of any additional charges on core.
• When unable to issue credit, at the time the customer returns part and/or core, issue a Receiving Record (RR) with all pertinent information, e.g., customer name, counter ticket number, part number and any special information needed for processing the RR.
• Issue Purchase Order (PO) for all parts and/or services which require Company payment at time of vendor order. Record all necessary information on PO at time of order, e.g., customer name, customer number,…