Help Desk Technician-MIS
Job in
Liberal, Seward County, Kansas, 67901, USA
Listed on 2026-07-16
Listing for:
Southwest Medical Center, Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Finance Job Openings### Department:
MIS###
Description:
** Full Time
** The Help Desk Technician provides first-level technical support for hospital staff across clinical, administrative, and ancillary departments. This role is responsible for timely resolution of user issues related to hardware, software, EHR access, mobile devices, printers, and basic network connectivity. The technician plays a key role in ensuring reliable technology for patient-care workflows, protecting PHI, and maintaining compliance with HIPAA, CMS, and organizational policies.
This position supports system uptime, user satisfaction, and consistent communication with MIS team members.
What You’ll Do:
* Serve as the first point of contact for MIS support requests via phone, email, ticket system, or in-person requests
* Provide first-level troubleshooting and resolution for hardware, software, and system access issues
* Respond to IT Help Desk tickets and calls in a timely, professional manner, and resolve or escalate issues appropriately based on established workflows and severity levels
* Assist users with password resets, account lockouts, and basic application support
* Support a collaborative, knowledge-sharing culture within MIS by developing and maintaining procedures and training materials for applications of responsibility
* Prepare new workstations, laptops, and mobile devices for deployment, including imaging and setup and ensuring HIPAA compliant configurations
* Respond promptly to workflow interruptions in clinical areas to reduce impact on patient care, and communicate clearly with clinical staff to understand the urgency and nature of the issue
Qualifications:
* High School diploma or Equivalent required
* Associate’s degree in information technology, Computer Science, or Certificate from an accredited trade school preferred
* Six months to two years of experience in IT support or network-related roles preferred
* Health IT experience preferred###
Job Location:
On-Site### Closing:
Open until filled
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×