Sales Administrator

ABOUT US

Amphenol Network Solutions, headquartered in Liberty Lake, WA is a division of Amphenol Corporation, based in Wallingford, CT. Amphenol is one of the largest manufacturers of interconnect products in the world with a global vision to connect people with technology. Amphenol Network Solutions has been leading the industry with a high-quality, seamless product portfolio of fiber distribution, cable management, power, racks, passives, and enclosures.

Our markets include IT Datacom, Mobile Devices, Mobile Networks, and Broadband. Additionally, Amphenol Corporation serves Industrial, Automotive, Commercial Aerospace, and Military markets. Our goal is simple - develop leading technologies that enhance the performance of our customers’ products, systems, and networks.

Recently we were recognized as one of the Best Places to Work in the Inland Northwest! Coming to work every day is a choice and when you like the people you work with and the environment you work in, it  an easy choice. If you are looking to work with a group of people you would describe as innovative, hard-working, passionate, honest, and fun-loving you have found it!

Responsible for accurately auditing (based upon purchase order review policy and guidelines), interpreting a customer purchase order and entering sales orders in our ERP system. Communicate discrepancy(ies) to appropriate internal team member(s) as needed. Maintains records, correspondence, and softcopy files. Monitor, manage, process a high volume of customer purchase orders received via email, EDI (electronic data interchange) and available via customer portals.

Efficiency, accuracy and clear written communication are crucial in this role. Provides timely customer service and support to customers. Primary support is internal customers but can extend to external.

The statements in this job description are intended to describe the general nature and level of work being performed by incumbents. The list is not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned.

• Ability to manage and successfully complete a high volume of customer purchase order processing for extended periods of time with efficiency, accuracy and a sense or urgency.
• Seeks continuous improvements in processes, guidelines and customer service to gain departmental efficiency, improve customer satisfaction and customer response times. Areas of improvements identified would be presented with suggestions and next steps.
• Ability to have awareness to detail within high volume tasks that could increase revenue, reduce Amphenol Network Solutions’ cost or increase customer satisfaction.
• Creates and maintains customer contact information in database.
• Provides timely processing of customer purchase orders and internal Amphenol Network Solutions orders via email, EDI (electronic data interchange) and customer portals ensuring that the order process is swift, complete and accurate to the customer’s and Amphenol Network Solutions’ high standards.
• Following established procedures, examines and verifies documents for correctness, appropriateness and accuracy and follows up on discrepancies owned.
• Trigger Order Receipt Confirmations (ORC) for all purchases orders entered that are fully accepted.
• Updates and maintains customer purchase order and correspondences records in softcopy.
• Supports the continuous improvement, maintenance and success of Amphenol Network Solutions’ customer relationship management tool through the monitoring of new data, modifying of existing data and completion of identified tasks or projects.
• Keeps detailed records of customer interactions, transactions, inquiries and complaints and ensure that appropriate actions are being taken.
• Flexibility to change planned daily activities to accomplish task with immediate urgency, a short-term deadline in support of a customer commitment or company objective.
• Backs up other members of the inside sales team during peak periods or absences.
• Must be willing to work overtime as workload dictates and inside sales manager approves…