Member Consultant Lead - Liberty LAKE

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The target pay range for this position is $34.20-$42.48 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

The Member Consultant Lead at our Liberty Lake Neighborhood Financial Center will deliver excellent service to members and internal customers. The Member Consultant Lead will possess excellent member service, problem resolution and workflow management skills. They will also ensure that their location is promoting remote services by utilizing the remote access channels while assisting members. This person will have a thorough knowledge of Credit Union policies, procedures and services to assist members with their inquiries and transactions.

The Member Consultant Lead serves as a mentor and coach for team members, assists consultants with questions, handles escalated member issues and authorizes exceptions. This person maintains a leadership role within the department by supporting and achieving the sales, service and quality objectives.

• Member Consultant Lead: $34.20-$37 per hour

Offers are often made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

• One-Year Commitment: All Retail new hires are expected to remain in this role, location, and schedule for a minimum of one year before pursuing other opportunities within BECU.
• Flexibility
  
  Required:
  
  Schedules are typically given 30 days in advance but you may be asked to adapt to varying schedules and branch assignments based on business needs.

• 12 weeks, Monday-Friday
• Variable shifts between 8:00 AM - 6:30 PM

• Variable shifts between Monday-Friday: 8:00 AM - 6:30 PM
• Up to 3 Saturdays per month: 8:30 AM - 1:30 PM

• Lead by Example: Deliver exceptional service to members and internal customers, while actively promoting additional services to enhance the member relationship with BECU.
• Mentor and Coach: Guide your team of Consultants in delivering top-notch service, resolve escalated issues, and provide on-the-job training and feedback.
• Champion Growth: Work with branch leadership to identify training needs, mentor team members, and help drive performance in both sales and service goals.
• Process Improvement: Recommend and implement changes to procedures, products, and services to provide the best possible member experience.
• Lead Reporting Efforts: Help create and distribute reports to management and staff to keep everyone aligned with branch goals.
• Ensure Compliance: Monitor internal controls, quality reports, and audits to ensure we're always meeting the highest standards.