Application Engineer III

ABOUT US

Amphenol Network Solutions, headquartered in Liberty Lake, WA is a division of Amphenol Corporation, based in Wallingford, CT. Amphenol is one of the largest manufacturers of interconnect products in the world with a global vision to connect people with technology. Amphenol Network Solutions have been leading the industry with a high-quality, seamless product portfolio of fiber distribution, cable management, power, racks, passives, and enclosures.

Our markets include IT Datacom, Mobile Devices, Mobile Networks, and Broadband. Additionally, Amphenol Corporation serves Industrial, Automotive, Commercial Aerospace, and Military markets. Our goal is simple - develop leading technologies that enhance the performance of our customers’ products, systems, and networks.

Recently we were recognized as one of the Best Places to Work in the Inland Northwest! Coming to work every day is a choice and when you like the people you work with and the environment you work in, it's an easy choice. If you are looking to work with a group of people you would describe as innovative, hard-working, passionate, honest, and fun-loving you have found it!

Applications Engineer III position is for people that have a passion for supporting customers and a broad technical background. A background in telecommunications, Data Centers, networking, DC power and how the physical layer supports these businesses is a must. This position will have broad authority to support customers on post-sales support and mentor junior staff in the application engineering department.

The statements in this job description are intended to describe the general nature and level of work being performed by incumbents. The list is not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Incumbents may perform other duties as assigned.

• Ability to understand engineering concepts and theories and how they relate to our products
• Develop solutions to problems with limited information from customers and present those solutions
• Subject matter expert for physical layer infrastructure and how ANS is able to provide solutions
• Works to train and expand the knowledge base within the department and the company as a whole
• Mentor other engineers and supervise more difficult customer problems
• Interfaces with customers when difficulties on installation or operation of an ANS product is found
• Ensures all customer interactions finalize in resolution
• Works with quality, planning and other internal customers to make sure our external customers are satisfied
• Assists in evaluating functional characteristics of new and existing products
• Assists in evaluation of technical documentation for new products
• Provides input to product management on requested features or potential opportunities for development of new products
• Works with customers to provide custom layout drawings and BOM’s for configured ANS products
• Works to develop training programs for internal and external customers
• Develops Visio models from existing ANS products
• Provides on-site support as needed for troubleshooting or installation of new products
• Have a passion for learning and for being even more valuable each and every year.
• Develop solutions to problems of moderate to advanced complexity.
• Follows up with customers to ensure that problems are resolved.
• Contributes to the establishment of goals and receives assignments for those goals.
• Interacts with people to build productive working relationships. Participates in team projects.
• Able to own and lead projects to technical completion. Participates and may even lead technical and organizational processes, practices, and methods.
• Regular and predictable attendance is required.
• Visio experience is required to create configured drawings.
• Solid Works is the 3D modeling system we use and experience is a plus.

• Bachelor’s degree in engineering or related technical field, or the equivalent of 8 years plus directly related work experience.
• Ability to understand more advanced engineering concepts specific to ANS applications.

Amphenol Network…