Collections Specialist

Description

Core

Job Requirements /Outcomes Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity. Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union. Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

Other Essential Functions Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team. Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.

Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions. Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.

Skills

collection, customer service, loss mitigation, loan servicing, mortgage servicer, customer service collections, loss prevention

Top Skills Details

collection,customer service,loss mitigation,loan servicing,mortgage servicer,customer service collections,loss prevention

Additional

Skills & Qualifications

Minimum of two years of experience in account resolution, account maintenance, or a comparable role within a financial institution or related industry Demonstrated experience negotiating repayment terms and resolving overdue accounts Ability to manage high call volumes effectively Experience in consumer collections preferred Working knowledge of consumer deposit and loan products preferred Familiarity with FDCPA, UDAAP, and related regulatory requirements preferred Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Liberty Lake, WA.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Liberty Lake,WA.

Final date to receive applications

This position is anticipated to close on Mar 6, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.