Loss Mitigation Officer

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine's Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members' lives. We love people who share our core values:
Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

• Paid time off plus 11 paid holidays
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here or here: (Use the "Apply for this Job" box below)./benefits

Salary range: $23.39 - $32.12 per hour

Must live within daily commuting distance of STCU Headquarters in Liberty Lake, WA

As a Loss Mitigation Officer, you will independently call and manage complex delinquency portfolios to minimize loss and reduce institutional risk. With a strong focus on regulatory compliance, strategic decision-making, and member-centered solutions, you will directly impact key financial performance metrics. This role accommodates growth, allowing you to develop expertise while contributing to a vital part of the credit union’s risk management strategy.

• Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
• Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
• Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.

• Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
• Continuously seek opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
• Process payments accurately and efficiently, including internal transfers, external ACH transactions, and debit card transactions.
• Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.

Education: High School diploma or equivalent required.

Certifications: Certifications related to collections, finance, or credit risk are preferred.

Job

Experience:

Minimum two years of experience in account resolution, account maintenance or a comparable role in a financial institution or related industry. Must have demonstrated experience in negotiating repayment terms, resolving overdue accounts, and managing high call volumes. Experience in consumer collections preferred. Working knowledge of consumer deposit and loan products and familiarity with FDCPA, UDAAP, and related regulations preferred.

Software

Skills:

Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. To review the EEOC Know Your Rights:
Workplace Discrimination is Illegal poster, please refer to the official posting.

Equal employment opportunity, including veterans and individuals with disabilities.