Technical Training Specialist

STCU - Spokane Teachers Credit Union

Full-time

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values:
Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

• Paid time off plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here or here (Use the "Apply for this Job" box below)./benefits

Salary range: $36.39 - $43.67 per hour

* This position will work from STCU Headquarters. Must live within daily commuting distance to STCU Headquarters in Liberty Lake, Washington.*

The Technical Training Specialist designs, delivers and evaluates learning programs that help employees use core technologies, systems, and tools securely and effectively to support STCU goals. This role partners with IT to translate complex technology into practical training that builds proficiency and confidence across the organization. Training is delivered through multiple formats, emphasizing technical skills, security best practices, and emerging tools like AI, while integrating soft skills to enhance leadership effectiveness.

The specialist keeps curricula current with evolving priorities, system updates, and new technologies.

• Improve employee proficiency, security, and confidence in using organizational technologies by designing and facilitating engaging virtual and in-person technical training on core systems, products, and tools; integrating new technologies, including AI, to enhance daily operations and leadership effectiveness; and partnering with IT to ensure all training aligns with authorized applications, infrastructure requirements, security best practices, and organizational policies.
• Enhance knowledge transfer, skill development, and learner engagement by developing and maintaining training materials, instructional guides, and eLearning modules across multiple modalities, including virtual sessions, demonstrations, and self‑led learning tailored to support diverse learning styles and evolving business needs, while ensuring all content reflects current systems, tools, and best practices.
• Ensure accurate, relevant, and effective training programs by partnering with IT and other departments to evaluate training requirements for software implementations, upgrades, and process changes; staying current on system updates, enhancements, and industry best practices; and continuously align all training materials with organizational needs.
• Drive ongoing improvements in technical training by researching new technologies, instructional strategies, and digital platforms; recommend and apply updates to programs that support the organization’s objectives.

• Establish criteria used to evaluate a learner’s performance and proactively monitor IT support channels to identify additional training needs and update existing curriculums and/or develop supplemental training to ensure training gaps are met.
• Administer and track technical training programs using the Learning Management System (LMS), including assigning, and managing courses, maintaining compatibility between courses and the LMS, scheduling sessions, managing participant rosters, and generating reports.
• Provide technical support and troubleshooting during training sessions to ensure smooth delivery and address learner questions in real time.
• Promote a culture of continuous learning and high technical standards by serving as a mentor and subject matter expert to colleagues, providing guidance and support that enhances organizational capability and professional growth.
• Contribute…