Service Reliability Engineer Liberty Lake, Washington

Job Summary

As a Service Reliability Engineer (SRE) at Open Eye, you will play a hands‑on role in elevating the reliability, quality, and consistency of our software and release processes. Embedded within the Dev Ops team and partnering closely with the Service Reliability Manager, you’ll engineer and implement initiatives that ensure stable releases and an exceptional customer experience from validation to deployment through post‑release performance.

As an SRE you will be responsible for maintaining system reliability, automating operations, and monitoring key metrics and service‑level indicators. You’ll participate in incident response and root‑cause analysis, while collaborating with development and Dev Ops teams to enhance observability and tooling. Alongside shared responsibility for CI/CD health and service‑level objectives, you’ll work closely with QA, engineering, and product teams to champion quality throughout the entire software lifecycle.

• Engineer and implement solutions that increase system integrity, scalability, security, and reliability.
• Monitor, analyze, and improve system metrics, proactively driving service improvements and customer experience.
• Implement, operate, and continuously improve monitoring, alerting, and observability systems.
• Participate in incident response, postmortems, and release health processes; develop tools and dashboards to minimize recurrence.
• Partner with the Service Reliability Manager and cross‑functional teams to plan and deliver strategic reliability and quality initiatives.
• Define, measure, and improve service‑level indicators (SLIs) and objectives (SLOs) for platform reliability.
• Identify trends and risks in system performance, stability, and customer satisfaction; engineer proactive solutions.
• Champion operational excellence, reliability, and quality throughout the software development and deployment lifecycle.
• Advocate for the customer experience, ensuring all operational and engineering efforts support end‑user satisfaction and robust performance.
• Collaborate with Dev Ops Engineers on CI/CD pipeline optimization, environment maintenance, automation, and troubleshooting.
• Participate in capacity planning and performance tuning.

• 1–5 years of related experience and/or training.
• Technical proficiency in cloud environments (AWS preferred), CI/CD technologies, infrastructure automation, and monitoring tools.
• Experience in a scripting language and/or C#, Java, or C++ development.
• Solid understanding of development practices and TCP/IP network protocols.
• Experience with service monitoring tools such as Coralogix, Datadog, Prometheus, or Grafana.
• Familiarity with Agile methodologies and project management tools such as Jira.
• Ability to quickly learn new technologies and practices.
• Excellent critical thinking and problem‑solving skills.
• Strong quality ethic and test‑first attitude.
• Great communication and teamwork skills.

• The pay range for this opportunity is $80,000 – $110,000 annually, with an annual discretionary bonus.
• Employees can purchase company stock at a discounted rate.
• A collaborative, fun, creative culture that encourages idea sharing.
• Casual dress (jeans are welcome).
• Medical, dental, vision and prescription benefits starting on day one, along with a generous medical plan subsidy and health savings account option.
• Up to $5,000 annual company match for 401(k).
• Company‑paid short‑term/long‑term disability, AD&D and life insurance.
• Paid maternity and paternity leave.
• 15 days of paid vacation accrued per year (increases after year three).
• 7 paid sick/wellness days per year.
• 9 paid holidays per year.
• Eligible for a flexible hybrid work schedule.
• Educational assistance covering non‑degree support and undergraduate/graduate degrees.
• Employee equipment program – free  system for your home.

Open Eye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention. For over 20 years, we have committed to creating easy‑to‑use, comprehensive video management systems backed by our signature Heroic Customer Service and support.

Open Eye is an Equal Opportunity Employer. All qualified candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.