Senior IT Engineer in Liberty Lake

Job Title: Senior IT Engineer

Location: Liberty Lake, WA area

Senior Engineers work independently and collaboratively on tasks and projects encompassing the complex IT needs of our managed clients. This role requires a high‑level understanding of advanced technical and networking concepts and the ability to translate those concepts into understandable terms for lower‑level technicians and customers. We expect Senior Engineers to hit the ground running, quickly take on advanced problem‑solving, lead complex deployments, and act as a technical mentor.

NOTE:

We are currently looking for applicants who can work in an in‑office environment in the Liberty Lake area.

• Act as the primary escalation point for lower‑level technicians, providing mentorship, guidance, and assistance as needed.
• Perform high‑level diagnostics, service, and issue resolution for complex network and infrastructure systems.
• Determine the best technical solutions based on presented issues and customer details.
• Effectively guide customers through the problem‑solving process while delivering excellent customer service and accurate information on supported IT products/services.
• Proactively identify solutions for customers’ current and future needs, resolving issues before they become operational problems.
• Take initiative to solve diverse problems, self‑drive tasks, and see complex projects through to successful completion.
• Engage actively in Univision’s knowledge‑sharing programs to teach others and continuously learn.
• Identify and recommend improvements to internal procedures and tech stacks.
• Maintain a high level of communication and coordination internally, with vendors, and with clients.
• Travel to perform on‑site visits to client locations as needed.
• Perform all other related duties as assigned under the direction of IT Management.

• Experience: 3+ years of Managed Service Provider (MSP) experience required.
• Environment Expertise: Proven experience supporting SMB/SME environments typical of MSPs.
• Networking & Hardware: Experience with complex network solutions/deployments, network hardware setup/staging, and advanced hardware maintenance on servers and workstations.
• Software & Cloud: Strong experience with Microsoft Operating Systems, Microsoft 365, Cloud‑based Azure environments, and macOS.
• Tools: Experience working with RMM (Remote Monitoring and Management) solutions and centrally managed device consoles.
• Security & Backup: Experience with security suites (anti‑virus, anti‑malware, anti‑ransomware) and backup suites for both on‑premises and off‑premises file/image‑based solutions.
• Communications: Experience with remote conferencing software (Microsoft Teams, Zoom, etc.); eFax and VoIP experience.
• Compliance: CMMC and/or related compliance experience is highly desired.
• Education: Formal IT Training (College degree, industry certifications, etc.) is highly desirable but not strictly required.
• Logistics: Valid Driver’s License and the ability to conduct on‑site visits (spanning hours to days) with occasional travel.
• Soft Skills: Highly organized, professional, and dedicated to excellent customer service.

All employees are subject to a Criminal Background Check. Univision also employs a pre‑employment screening process that you will be required to complete if offered a position.

We are interested in every qualified candidate who is eligible to work in the United States; however, we are currently unable to accommodate scholastic or employment visas.