Senior Software QA Specialist Liberty Lake, Washington

Open Eye, the cloud video platform company, provides solutions for video security, business intelligence, and loss prevention. For over 20 years, Open Eye has committed to developing an easy‑to‑use, comprehensive video management system backed by Heroic Customer Service® and support. Our on‑site and cloud‑based products protect schools, hospitals, banks, retail stores, and other facilities worldwide.

The Software QA Specialist will assist software developers in testing software and hardware products, verifying customer use scenarios and requirements, and supporting the Open Eye Code of Ethics and Business Standards. The role is based at our Liberty Lake, WA headquarters.

• Conduct Agile QA for bugs and stories completed by the development team
• Interface with support and product management to diagnose and report customer issues
• Participate in Agile sprint planning and execution
• Create and execute test plans based on software acceptance criteria
• Work with team members to identify and qualify customer use cases and environments
• Manage testing of major feature development, coordinating with junior testers
• Evaluate software and firmware applications for feature deviations from existing test plans
• Recommend updates, fixes, and improvements to test plans to ensure accuracy
• Configure and monitor long‑term and integration tests
• Assist and mentor other Software QA Specialists
• Work with QA management to uphold SQA best practices in day‑to‑day operations
• Perform all other duties as necessary or assigned

• High School Diploma or General Education Development (GED)
• 8–10 years of related experience and/or training
• Familiarity with web applications and web terminology

• Hardware and software troubleshooting
• SQL queries, VSCode, and Postman
• Computer hardware components and networking terminology
• Internet and web applications

• Hourly pay range: $25.00 – $30.00
• Eligible for an annual discretionary bonus
• Stock purchase program at discounted rate
• Collaborative and creative culture with open idea sharing
• Medical, dental, vision, and prescription benefits starting day 1
• Generous medical plan subsidy and health savings account with company contribution
• Up to $5,000 annual company match for 401(k)
• Company‑paid short‑term/long‑term disability, AD&D, and life insurance
• Paid maternity and paternity leave
• 15 days of paid vacation, accruing after year 3
• Paid sick/wellness time accrued at a rate of 1 hour per 35 hours worked
• 9 paid holidays per year
• Educational assistance program covering non‑degree support, undergraduate and graduate degrees
• Employee equipment program – free  system for home use

Open Eye is an Equal Opportunity Employer.