Scheduling Coordinator

Job Title

Scheduling Coordinator

James Ambulatory Clinic, Ohio State University Wexner Medical Center

The Scheduling Coordinator is an expert in product, process or service line areas such as physician appointment scheduling, OR/admission, full service scheduling, pre‑registration and registration, insurance verification and patient liability determination. The role provides accurate, up‑to‑date information to clinical staff and patients, schedules return and other appointments, and supports physicians by coordinating requests in a single transaction.

• Provide consumers with accurate, up‑to‑date information regarding products, services and general procedures.
• Schedule return appointments and/or other appointments as assigned.
• Ensure accurate appointment, demographic and insurance information is gathered to support clinical and financial needs.
• Provide support to physicians and consumers by coordinating their requests and satisfying their needs in one transaction.
• Resolve routine and complex customer problems and direct customers to appropriate resources.
• Communicate regularly with clinical staff, medical secretaries and product/service line staff to meet customer and department needs.
• Create a positive first impression at all times.

• High School Diploma or GED.
• Minimum 6 months experience in customer service or a healthcare environment.
• PC knowledge and strong interpersonal, verbal, and written communication skills.
• Ability to use various software packages including EMR, scheduling and registration systems, ABN, eligibility, document management software, etc.
• Strong problem‑solving and presentation skills.
• High level of customer service skills.
• Ability to prioritize and coordinate multiple tasks in a busy environment.

• Experience with Windows, Excel, and intranet/internet navigation tools and system content.
• Medical terminology, coding and third‑party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.

• Location:
  
  Outpatient Care Powell (1046)
• Position type:
  Regular
• Scheduled hours: 40
• Shift: First Shift
• Final candidates subject to successful completion of a background check; a drug screen or physical may be required during the post‑offer process.

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

The university is an equal opportunity employer, including veterans and individuals with disabilities.