Student Operations & Admissions Coordinator

Location: William Jewell College — Liberty, Missouri

Department: College of Graduate, Professional and Innovative Programs (CGPI)

Reports To: CGPI Operations Leadership

William Jewell College’s College of Graduate, Professional and Innovative Programs (CGPI) is seeking a responsive, organized Student Operations & Admissions Coordinator to serve as the primary point of contact for students and applicants and to manage day-to-day operational flow across programs and partners. This role oversees admissions processing, student communication, intake, issue resolution, and operational coordination — ensuring timely, accurate, and responsive support throughout the student lifecycle.

If you thrive in fast-paced, student-facing work and take pride in clear communication, organized follow-through, and resolving issues before they elevate, we’d like to hear from you.

• Review and process applications and supporting documents.
• Evaluate application completeness and transcript receipt.
• Execute admissions processing and maintain accurate applicant records in Colleague.
• Maintain and prioritize admissions queues to ensure timely turnaround.
• Coordinate with partners regarding admissions status and missing requirements.
• Escalate complex or non-standard admissions cases as needed.

• Manage shared inboxes and respond to student and applicant inquiries.
• Serve as the primary point of contact for operational questions and next steps.
• Provide timely, accurate, and professional communication.
• Ensure all communication loops are closed.

• Review incoming requests and determine appropriate next steps.
• Investigate issues across systems (Colleague, LMS, Airtable, and related platforms).
• Resolve issues independently whenever possible.
• Escalate complex cases with complete context and supporting information.

• Track and manage open student and applicant issues through resolution.
• Follow up regarding:
  • missing documents
  • financial hold communication
  • unresolved inquiries
  • operational next steps
• Maintain organized tracking systems to ensure nothing falls through the cracks.

• Support operational workflows across programs and partners.
• Prepare data and tracking support for registrar-related processes as needed.
• Maintain accuracy across operational systems and trackers.
• Identify recurring issues and contribute to process improvements.

• Maintain accurate records across Airtable, Notion, Colleague, and related systems.
• Identify inconsistencies and support data cleanup efforts.
• Ensure operational trackers remain current and organized.

• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of urgency, responsiveness, and follow-through.
• Strong problem-solving and investigative mindset.
• Ability to work independently and make decisions within established guidelines.

• This role focuses on operational flow, admissions processing, communication, and issue resolution. It is not responsible for:
• Final registrar decisions regarding enrollment verification, registration eligibility, or D&C execution.
• Academic policy interpretation.
• Institutional records authority.