Entry-Level Virtual Client Service Representative

Entry-Level Virtual Client Service Representative | Training Provided

Company:AO (American Income Division)
Work Arrangement:100% Remote (U.S. Residents Only)

Are you passionate about helping others and looking for a career with purpose, flexibility, and unlimited growth potential?

At
AO
, we proudly serve working families, veterans, labor union members, credit union members, and their families by helping them protect what matters most through supplemental life, accident, and health benefits.

If you value service, integrity, and making a meaningful impact, this opportunity allows you to build a rewarding career while working from the comfort of your home.

No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support.

For more than
70 years
, AO has been committed to serving working families throughout North America. As part of the
Globe Life
family of companies, we continue to grow by investing in our people through professional development, leadership training, and performance-based advancement.

Our mission is simple:

Protect working families by delivering exceptional service and personalized benefit solutions.

As a
Remote Benefits Specialist
, you'll work directly with clients through scheduled Zoom and phone appointments, helping them understand their available benefits while providing outstanding customer service and long-term support.

This role combines relationship building, education, and client service in a collaborative, fully remote environment.

• Meet with clients through Zoom and phone consultations
• Educate families on available benefit and coverage options
• Guide clients through applications and enrollment
• Answer questions with professionalism, empathy, and care
• Assist clients with policy updates and ongoing service

• Develop long-term relationships built on trust
• Conduct policy reviews and follow-up appointments
• Deliver personalized benefit solutions
• Maintain accurate documentation and compliance with company policies and industry regulations

• Participate in ongoing virtual training and mentorship
• Strengthen communication and leadership skills
• Collaborate with a supportive remote team
• Pursue professional development and advancement opportunities

• Work from anywhere within the United States
• Flexible work-from-home lifestyle
• No commuting
• Modern virtual collaboration tools

• Company-provided qualified leads
• Focus on helping families—not cold calling
• Build meaningful client relationships

• Weekly performance-based compensation
• Performance bonuses
• Residual income opportunities
• Leadership advancement opportunities

Compensation is performance-based and varies according to individual production and business results.

• Comprehensive onboarding
• Weekly virtual workshops
• One-on-one coaching
• Leadership development programs
• Promotion from within

• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Union-supported work environment
• Leadership conferences and professional development events
• Incentive travel opportunities for qualifying team members
• Performance recognition programs

Successful candidates typically demonstrate:

• Excellent communication and relationship-building skills
• Strong customer service mindset
• Self-motivation and accountability
• Positive attitude and willingness to learn
• Strong organizational and time-management abilities
• Professionalism, integrity, and empathy
• Ability to work independently…