Technical Analyst

Provide first-level help desk support for end users, resolving technical issues in a timely manner
Troubleshoot and support Microsoft Office applications (Word, Excel, Outlook, etc.)
Diagnose and resolve hardware issues (laptops, monitors, printers, etc.)
Assist with setup, configuration, and basic maintenance of IT equipment
Document issues, resolutions, and recurring problems
Support overall business systems and contribute to continuous improvement of IT processes
Escalate complex issues as needed

Essential Requirements of the Role
2+ years of experience in IT support, help desk, or related field
Experience troubleshooting Microsoft Office products
Basic knowledge of hardware troubleshooting (laptops, printers, peripherals)
High school diploma or equivalent
Strong problem-solving and communication skills
Ability to quickly learn systems and operate in a hands-on environment

Desirable Attributes
Open to working onsite every day.
Sincere dedication to the best interest of the company, its customers and employees
Ability to stay on task and manage own time efficiently to meet deadlines
Positive attitude and ability to work well with others, including peers, supervisors, executive management and outside vendors, representatives and visitors when called upon

Soft Skills
Experience working in a help desk or onsite IT support role
Familiarity with general IT service management practices

Tools or Software
Microsoft Office Suite

Education
High School Diploma or GED

Industry Background or Experience
Any industry

Notes:
Must be onsite 5 days per week (Monday - Friday 8am to 5pm)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.