Business Development Team Representative

Wear-Concepts, LLC Business Development Team Representative Liberty, MO
· Full time Apply for Business Development Team Representative

Position Summary The Business Development Team (BDT) Representative is responsible for supporting the commercial sales process by preparing quotations, developing estimates, maintaining customer opportunities within the CRM, and processing sales transactions within Acumatica. This position serves as the primary internal resource for ensuring opportunities are accurately documented, quotations are completed in a timely manner, and customer purchase orders are efficiently transitioned into Sales Orders or Projects.

The BDT Representative works collaboratively with the outside sales team, customers, and internal departments to provide exceptional customer service while ensuring data accuracy and a seamless transition from inquiry through order execution.

Since 1996, Wear-Concepts has been a leading provider of wear-resistant products and abrasion solutions for a wide range of industries, including Cement, Power Generation, Steel Manufacturing, Grain Processing, Mining, Paper, and Sugar Production. Our expertise lies in addressing the toughest wear challenges in material handling and processing systems, backed by our MSHA Part 48 certified Field Service crews for seamless turn-key installations.

From initial consultation and custom engineering design to installation and aftercare, our comprehensive turn-key services ensure that every step of your wear solution implementation is handled efficiently. Our highly experienced, MSHA Part 48 certified field crews are equipped to operate in the most demanding environments, ensuring safety, precision, and reduced downtime during every installation.

At Wear-Con, we offer a wide array of standard and advanced wear-resistant products such as wear plates, pipes, elbows, ceramics, and wear compounds. Our R&D and Engineering teams are constantly innovating to develop cutting-edge solutions that push the boundaries of wear technology, improving the longevity and performance of your equipment.

Our mission is to extend the life of your equipment by reducing wear and tear through innovative, cost-effective solutions. With a focus on minimizing downtime and maximizing equipment uptime, we help you improve productivity and profitability across your operations. Our dedication to exceptional customer service ensures you have a trusted partner who understands your industry’s unique challenges and offers solutions tailored to your specific needs.

Essential Duties and Responsibilities

Opportunity & CRM Management

• Create and maintain customer opportunities within the CRM.
• Update opportunity stages and maintain accurate records throughout the sales process.
• Ensure all opportunity information is complete and current.
• Maintain documentation related to customer inquiries and quotations.
• Work closely with the Outside Sales Team and support them as necessary.
• Prepare and submit accurate and timely customer quotations.
• Develop estimates using established pricing guidelines and company standards.
• Review customer requirements to ensure that quotations are complete and accurate.
• Process quote revisions and maintain version control as project requirements evolve.
• Coordinate with internal resources to obtain pricing, engineering, and technical information when required.
• Keep the Outside Sales team informed of quote stages as well as copy on submittals.
• Review customer Purchase Orders for accuracy and completeness.
• Alert the Outside Sales Team of any incoming purchase orders.
• Convert accepted quotations into Sales Orders or Projects within Acumatica.
• Verify pricing, quantities, specifications, and required documentation before order release.
• Ensure that all supporting documentation is properly attached and maintained within the ERP system.
• Coordinate the transition of awarded work to Operations for execution.

Customer Service & Communication

• Respond promptly and professionally to customer inquiries.
• Provide customers with updates regarding quotations, orders, and project status.
• Coordinate information between customers and internal…