Client Services Specialist - Liberty Hill

Client Services Specialist - Liberty Hill

STARRY nurtures children, strengthens families, and restores hope, envisioning
a Texas where every child has a healthy, forever home.

STARRY is a 501(c)(3) nonprofit organization with a 20+ year history of transformational programming for
those looking to join a rewarding journey of service. Our policy is to not to keep unsolicited resumes on file.
A criminal history affidavit is required for candidates applying to positions at STARRY.

STARRY is an equal opportunity employer.

STARRY provides a core-values-driven array of benefits, demonstrating that we care for the holistic needs of our staff and their work/life balance. Most of our benefits are available to part-time and full-time staff.

• Unlimited PTO (part-time and full-time staff)
• Flexible Schedules (part-time and full-time staff)
• Bereavement Leave (part-time and full-time staff)
• Holiday Pay (part-time and full-time staff)
• 401k (part-time and full-time staff) with industry leading employer matching
• Mileage Reimbursement (part-time and full-time staff)
• Family Bonding Leave for new moms and dads (part-time and full-time staff)

The Client Services Specialist plays a key role in ensuring children and families receive high-quality customer service and timely access to STARRY programs and services. This position supports clients throughout the enrollment and service process, provides direct support to children and families, and helps connect families with appropriate resources. The role also supports community partnerships and outreach, data entry and client record accuracy, and front-office operations to promote an efficient, welcoming, and responsive experience for clients and community partners.

• Demonstrated ability to provide exceptional customer service, creating a welcoming, respectful, and supportive experience for clients, families, visitors, and community partners.
• Strong verbal and interpersonal communication skills, with the ability to clearly explain programs, services, eligibility requirements, enrollment processes, and next steps.
• Ability to effectively support the client intake and enrollment process, including collecting required information, determining eligibility, entering client information, and scheduling initial appointments.
• Strong organizational and multitasking skills with the ability to successfully manage front desk responsibilities, incoming calls, client needs, scheduling, and administrative tasks in a busy office environment.
  
  Provide direct client services at a minimum of 25% of time including service coordination and planning, community outreach as approved by supervisor, and supporting skills groups.
• Ability to develop and maintain strong knowledge of community resources, eligibility requirements, referral processes, and services available to children, youth, and families.
• Strong attention to detail and proficiency with web-based databases, including accurate data entry, transferring required information between organizational and state systems, and maintaining complete client records.
• Ability to conduct ongoing documentation and data quality reviews, identify missing or incomplete information, communicate documentation needs to providers, and follow through to support timely and accurate records.
• Ability to communicate organizational programs and services to community partners, strengthen referral relationships, and support efforts to increase appropriate referrals to programs.
• Ability to assist with the coordination of community events, outreach activities, resource fairs, and program activities as approved by supervisor, while consistently demonstrating professionalism, confidentiality, reliability, and sound judgment.

Other duties as assigned by supervisor