Dealer Support Coordinator

Summary

Under the direction of the Dealer Support Leadership, the Dealer Support Coordinator I is responsible for the day‑to‑day dealer orders and interactions, while contributing to the growth of the company by performing a high level of dealer support and quality service.

• Communicate effectively with dealers via phone, email, and chat
• Process orders in a timely fashion (average 25+ orders per day) within 90 days
• Assist dealers in a timely, prompt, professional and friendly manner
• Provide knowledgeable answers to dealers regarding product, pricing, and availability
• Help dealers navigate the e‑commerce platform and assist in the ordering process
• Research and solve dealer concerns and/or issues
• Attend and actively participate in scheduled meetings
• Provide a high level of service and dealer support
• Manage $1–6 Million in order volume
• Manage 1 key account over $500k
• Communicate effectively with other departments as needed regarding order and dealer relations
• Proactively manage dealer accounts by notifying dealers of potential stock issues or shipment delays
• Follow and demonstrate Bath Concept’s core values

• Requires an associate’s degree or 2–3 years of related experience in an office environment
• High level of computer literacy, including MS Office
• Strong organizational and communication skills
• Ability to work with others
• Ability to complete purchase orders, schedules, and assigned reports
• Ability to communicate effectively and demonstrate proper email etiquette

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties and responsibilities of this position, the employee will be sitting at a desk 90% of the time. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works in an office environment. The noise level in the work environment is consistent with normal office noise levels.

The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

Bath Concepts Inc. is an Equal Opportunity Employer.