EVS Second Shift Lead

Major Responsibilities

In absence of EVS supervisor, lead co‑workers in the day‑to‑day operations of the Environmental Services department (EVS) program.

• Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Responsibility for assisting in scheduling of the Environmental Services staff.
• Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department.

• Role in Hazardous Materials, spills and disaster plans
• Assists in competencies
• Monitor Bed Tracking
• Monitors lunch and breaks
• Liaison between EVS and customers/staff as needed
• Coordinate projects/set ups
• Assist with room inspection high touch, etc.
• Issues key, pagers, equipment, etc.
• Makes suggestions for work improvement

Supply and equipment use and maintenance.

• Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures.
• Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working condition for the next shift use and maintenance of all equipment.

Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.

Continues to improve patient and customer satisfaction scores.

• Maintains courteous and pleasant attitude to patients, families and other contacts.
• Utilizes appropriate chain of command in resolving complaints, grievances.
• Maintains confidential patient and departmental information.
• Presents department in a positive manner to all contacts.
• Utilizes AIDET with both Internal Customers and External Customers.
• Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
• Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non‑emergency situations.
• Displays patient and tact when dealing with other hospital personnel.

Trains associates and assists in Department Orientation Process.

• Maintains licenses and certificates as appropriate.
• Fullfills operating unit, competencies, and required training.

• High School diploma or equivalent
• Leadership experience preferred.
• 3 years experience with at least one in Housekeeping
• Good communication skills
• Good organizational skills
• Excellent customer service skills
• Must be able to communicate instructions N/A

• Team player
• Able to work with all levels of personnel
• Demonstrates flexibility
• Projects a positive attitude
• Willing to learn, cooperate
• Self motivated
• Demonstrates initiative
• Good communication skills.
• Written and verbal
• Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
• EVS product and equipment knowledge
• Potential exposure to hazardous materials
• Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day.
• Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.