Practice Assistant; Part-Time

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. We are looking for a passionate Practice Assistant. The ideal candidate will be motivated by joining a quickly growing organization and excited to help us improve the care experience for patients and providers.

The Practice Assistant is a multi‑skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting and is a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment. Most importantly we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country.

Position: Practice Assistant (Part‑time)
Hours: 20–30 hours per week
Estimated Pay: $20 – $23 per hour

• The Practice Assistant is an essential member of the patient care team by supporting the providers with the delivery of high‑quality health care to ambulatory patients.
• Perform assigned duties in a fast‑paced fluid environment.
• Create a friendly and stress‑free experience for clients through exceptional customer service and professional conduct.
• Greet and check clients in and out at each visit.
• Collect co‑pay/co‑insurance and private pay client payments.
• Contact insurance to verify eligibility and coverage.
• Provide accurate benefit quote to client.
• Handle incoming and outgoing calls.
• Assist prospective clients by answering questions and inquiries about our practice.
• Record vital signs such as weight, height, temperature, pulse, uranalysis and respiration rate.
• Schedule client appointments via screening questions to best match a therapist to meet their needs and requests.
• Provide paperwork to clients for completion, including office policies and required documents for signature.
• Prepare, update, and maintain accurate client profiles utilizing the EMR system.
• Maintain client HIPAA rights, and other protections of confidentiality and privacy.
• Submit records to inquiring parties with documentation of proper release forms and materials.
• Ensure prompt, accurate, and efficient handling of documents for filing and scanning.
• Copy, scan, fax, email information as required.
• Assist with communication between clients and providers.
• Understand policies and procedures.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Know emergency procedures and assist in crisis situations.
• Perform other duties and responsibilities as requested by providers, therapists and office manager.

• Passionate about our mission and inspiring others.
• Self‑starter, for whom no task is too big or too small and takes ownership of their decisions.
• Contributes to the collective effort both within own scope and beyond as needed.
• Creative and strategic thinker.
• Lives a lifelong learning mindset; values giving and receiving feedback to improve each day.
• Organized and process‑oriented.

• At least one year of experience working in a medical office and/or mental health (preferred).
• Experience working with patients suffering from anxiety and depression (preferred).
• Ability to maintain a professional appearance and demeanor, and interface well with patients in a mental health setting (preferred).
• Excellent communication skills and ability to work well with a team.
• Excellent computer skills.

• Associate’s or bachelor’s degree (preferred).
• Some experience in healthcare settings (preferred).
• Knowledge of working in a clinical setting (preferred).

• Competitive compensation.
• Flexible schedule.
• In‑person and virtual patient visits.
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc).
• Professional development opportunities.
• Clinical community, support, and leadership.
• Medical, dental and vision benefits.
• Life insurance.
• Short‑ and long‑term disability.
• Paid vacation and holidays.
• Matching 401(k) plan.
• State‑of‑the‑art technology.