Call Center Patient Representative

Work Location:

1800 Hollister Drive Suite 107 Libertyville, IL 60048

PRN POSITION! Starting at $. The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
• Addresses patient requests and inquiries.
• Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA);
  
  immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion of the Annual Compliance Training.

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• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

• High School Diploma or equivalent required.

• Previous experience in a busy medical office preferred.

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Carrying Weight Frequency: 1-25 lbs. Frequent from 34% to 66%; 26-50 lbs. Occasionally from 2% to 33%.

Pushing/Pulling Frequency: 1-25 lbs. Seldom, up to 2%; 100+ lbs. Seldom, up to 2%.

Lifting - Height, Weight Frequency:
Floor to Chest, 1-25 lbs. Occasional: from 2% to 33%;
Floor to Chest, 26-50 lbs. Seldom: up to 2%;
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%;
Floor to Waist, 26-50 lbs. Seldom: up to 2%.