Fulltime - Sr. Salesforce Technical Project Manager

Sr. Salesforce Technical Project Manager

Perform technical program or project management across a variety of Commercial Patient Services projects.

• Create project charter including scope, objectives, team, stakeholders, budget and deliverables.
• Develop detailed project plans, including schedules and resource allocation.
• Monitor project progress and adjust plans as necessary to ensure successful delivery.

• Serve as a facilitator for agile ceremonies, such as daily stand‑ups, sprint planning, sprint reviews, scrum of scrum call and sprint / release retrospection.
• Promote and support agile methodologies within the team, ensuring adherence to best practices.

• Act as a liaison between technical teams, stakeholders, and BTS management.
• Facilitate effective communication and collaboration among team members.
• Remove obstacles blocking team progress and enhance team productivity.

• Identify potential risks and issues early in the project lifecycle.
• Develop mitigation strategies and coordinate the resolution of issues as they arise.

• Establish and maintain strong relationships with project stakeholders.
• Communicate project status, updates, and insights to stakeholders regularly.
• Gather stakeholder feedback and incorporate it into project planning and execution.

• Manage project budgets, ensuring effective allocation and utilization of resources.
• Track project expenses and adjust as necessary to stay within budget.

• Ensure deliverables meet quality standards and project requirements in compliance with Abb Vie Dev Ops / IT SLC standards.
• Ensure all the stage gates are completed on time for successful deployment.
• Ensure pre‑deployment and post‑deployment activities are successfully completed.
• Ensure handoff to operations team is comprehensively completed, including functional & technical KT, SOP creation & approval, hyper care, etc.

• Possess a solid understanding of technical concepts to effectively manage and communicate with development teams.
• Ensure technical feasibility and alignment with overall project goals.

• Outcome:
  Develop comprehensive project charters and detailed project plans with defined scope, objectives, budget, and deliverables.
• 100% of project charters and plans are completed and approved by stakeholders within the agreed timeframe.

• Outcome:
  Facilitate agile ceremonies effectively to ensure team adherence to agile methodologies and best practices.
• Conduct 100% of scheduled agile ceremonies (e.g., daily stand‑ups, sprint planning) with documented outcomes and action points.

• Outcome:
  Enhance team productivity through effective communication and collaboration.
• Report a reduction of at least 70% in team‑reported obstacles within each project cycle.
• Achieving a minimum 90% satisfaction rate from team members in periodic collaboration and communication surveys.

• Outcome:
  Proactively manage risks and issues to minimize impact on project delivery.
• Identify and document 100% of known risks and issues.
• Resolve 90% of critical risks/issues within two weeks of identification.

• Outcome:
  Maintain effective stakeholder relationships and communication.
• Deliver project status updates to stakeholders with 100% on‑time delivery.
• Incorporate stakeholder feedback into planning and execution with at least 90% acceptance rate on adjustments.

• Outcome:
  Manage project budgets effectively, ensuring resource utilization within agreed limits.
• Keep project expenses within the allocated budget throughout the project lifecycle.
• Avoid resource overloading and maximize resource utilization.

• Complete 100% pre‑deployment, post‑deployment activities, and project stage gates on time.
• Achieve zero critical incidents post‑deployment within the hyper care period.

• Bachelor’s degree in engineering, business, management, or related field.
• Total of 10+ Years of Experience in IT Industry, 5+ years of experience in Project Management.
• Project management certification (e.g., PMP or Prince2) and agile certifications are plus.
• Strong leadership, organizational, and communication skills.
• Experience in managing projects from initiation to completion.
• Experience using Smartsheet, Jira, MPP, SharePoint.
• Working experience in Salesforce implementations and running salesforce‑based project.
• Experience in non‑liner/dynamic project management with adoptive.