Network Infra Service Delivery Manager

Contract Type – C2C

Location:

Libertyville, Illinois

The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising network devices, access points, physical sites integrated with Azure cloud networks, on‑prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.

• Proficient with Cisco CLI, Meraki Dashboard, Forti Gate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.
• Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).
• Hands‑on with VPNs, firewalls, NAT, ACLs, and QoS policies.
• Familiar with network monitoring tools (Solar Winds, PRTG, Logic Monitor, etc.) and ITSM tools (Service Now, Remedy).
• Working knowledge of Azure virtual networking (VNets, Express Route, VPN Gateway).
• Understanding of ITIL processes, particularly Incident, Problem, and Change Management.
• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center‑cloud environments.
• Working knowledge of Azure networking (VNets, VPN Gateway, Express Route, NSGs, routing).
• Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).
• Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell Power Store / Isilon.
• Experience with network performance monitoring tools (Solar Winds, PRTG, or Azure Network Watcher).
• Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.
• Exposure to ITIL service management processes (Incident, Problem, Change).
• Good documentation, communication, and cross‑team collaboration skills.