Senior Technical Operations Administrator

Job Title:

Senior Technical Operations Administrator

Position Summary:

Pharma Logistics is seeking a customer-focused, hands‑on Senior Technical Operations Administrator to join the Technology Operations team. This role will be heavy on systems administration, infrastructure support, Microsoft management, VMware, Nimble storage, network support, security, and advanced user support. This person will also serve as the face of Tech Ops for employees and business partners by providing patient, clear, professional, and timely support that helps users stay productive and creates a service experience that delights customers.

• Serve as a primary point of contact for employees needing technical support, infrastructure assistance, access support, device support, and operational technology help.
• Provide responsive support for warehouse, office, and remote users while maintaining a professional, calm, and service‑oriented approach.
• Troubleshoot user issues across Windows laptops/desktops, Microsoft 365, Teams, Outlook, printers, scanners, mobile devices, VPN/connectivity, shared drives, access permissions, and business applications.
• Help users understand common technology processes, including password resets, MFA, device setup, printing/scanning, basic application usage, and secure support practices.
• Communicate clearly with users by setting expectations, providing status updates, explaining next steps, and confirming resolution before closing support requests.
• Identify recurring user issues and create or improve knowledge base articles, quick reference guides, and support documentation.
• Support user onboarding, offboarding, hardware deployment, profile setup, access provisioning support, workstation readiness, and new hire technology orientation.
• Partner with the help desk and other IT team members to resolve escalated tickets, reduce repeat incidents, and improve the user experience.
• Support critical early‑morning operations to help ensure users can begin work on time and business processes remain uninterrupted.

• Administer, maintain, and support Microsoft‑based infrastructure and enterprise technology services.
• Manage Active Directory, Group Policy, Microsoft 365, Exchange Online, Teams, SharePoint, Entra /Azure AD, and endpoint management tools.
• Perform server administration, patching, monitoring, performance tuning, upgrades, and routine maintenance.
• Maintain technical documentation, operational procedures, infrastructure diagrams, and support standards.
• Support backup, disaster recovery, retention, system health monitoring, and event log troubleshooting.

• Administer and support VMware vSphere and virtual machine environments.
• Monitor virtualization performance, capacity, high availability, and disaster recovery readiness.
• Administer and support Nimble Storage environments, including performance, redundancy, replication, capacity, and maintenance activities.
• Troubleshoot infrastructure issues across server, storage, virtualization, and related systems.

• Support LAN, WAN, wireless, VPN, switching, routing, DNS, DHCP, TCP/IP, and secure connectivity services.
• Troubleshoot network connectivity issues and coordinate with vendors or service providers as needed.
• Support cybersecurity initiatives, vulnerability remediation, security monitoring, system hardening, and access controls.
• Assist with incident response, audit support, security policy enforcement, and continuous improvement of cyber defense practices.

• Provide advanced desktop support for Windows devices, printers, scanners, mobile devices, conference room technology, and business applications.
• Resolve escalated help desk tickets and complex technical issues with a strong ownership mindset.
• Support hardware imaging, deployment, replacement, troubleshooting, warranty coordination, and lifecycle management.
• Assist users with training, adoption, and practical guidance to improve productivity and reduce recurring issues.
• Partner with IT team members and vendors to resolve hardware, software, network, security, and…