Scrum Master ​/ Technical Business Analyst

Position Summary:

Pharma Logistics is seeking a highly technical Scrum Master / Technical Business Analyst to lead Agile delivery and support business analysis across the enterprise IT application landscape, including Net Suite ERP, Workato integrations, Snowflake data warehouse, SharePoint Online, Microsoft 365, custom applications, API/EDI integrations, and data governance initiatives. This role is intended to be approximately 80% technical delivery/business analysis leadership and 20% administrative/project coordination.

The role will partner with developers, business analysts, QA resources, infrastructure and security teams, business stakeholders, and external vendors to translate business needs into actionable backlog items, support solution design, drive predictable sprint execution, and ensure quality releases. The role serves as a servant leader, technical facilitator, and hands-on business analysis partner.

• Lead Scrum ceremonies including sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives.
• Drive predictable sprint execution by monitoring sprint goals, team capacity, velocity trends, and delivery commitments.
• Remove impediments that impact application development, integrations, data delivery, QA, infrastructure, security, or release execution.
• Promote Agile discipline, team accountability, and continuous improvement across IT delivery teams.

• Act as a hands-on Technical Business Analyst for IT initiatives by gathering, analyzing, and documenting business, functional, and technical requirements.
• Lead requirements discovery sessions with business stakeholders, IT teams, vendors, and subject matter experts to define current-state and future-state processes.
• Translate business needs into clear epics, features, user stories, acceptance criteria, process flows, data requirements, and testable deliverables.
• Partner with developers and architects to validate solution feasibility, integration impacts, system dependencies, data mapping needs, and configuration requirements.
• Support process mapping, workflow analysis, gap analysis, root-cause analysis, and recommendations for system or process improvements.
• Assist with UAT planning by defining test scenarios, validating expected outcomes, coordinating stakeholder feedback, and ensuring business sign-off is captured before release.
• Maintain documentation for requirements, decisions, assumptions, dependencies, risks, release notes, and business process changes.

• Coordinate technical delivery across Net Suite, Workato, Snowflake, SharePoint Online, Microsoft 365, custom applications, API/EDI integrations, and data quality initiatives.
• Partner with architects, developers, analysts, QA, infrastructure, and security teams to identify dependencies and translate business needs into executable work.
• Ensure user stories include clear acceptance criteria, business value, dependencies, testing needs, and release considerations.
• Support production issue triage and coordinate resolution activities when sprint or release work is impacted.

• Maintain Agile boards, epics, features, user stories, defects, tasks, priorities, and sprint backlogs in Azure Dev Ops and/or Jira.
• Build and maintain dashboards that provide visibility into sprint progress, risks, blockers, workload, release readiness, and delivery trends.
• Ensure delivery data is current, accurate, and useful for IT leadership decision-making.

• Coordinate QA, UAT, integration testing, regression testing, defect remediation, and release readiness activities.
• Support release planning, deployment coordination, change control readiness, release notes, and implementation communications.
• Ensure testing expectations, acceptance criteria, and rollback considerations are visible before production releases.

• Coordinate Agile delivery activities involving external vendors and implementation partners.
• Track…