Guide - Kauai

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Manual Labor Kauai - Utilities, Lihue, HI, US

30+ days ago Requisition

We are seeking energetic, positive, outgoing Step‑On Guides/Narrator Ambassadors who present interesting and factual information about Hawaii's history, language, culture, and significant sites. Ensure a positive and memorable experience for the clients while providing a high level of customer service.

• Greet passengers and clients and assist those with special needs or requests.
• Load passengers onto the bus by following established safety procedures.
• Maintain accurate records of PAX count, arrival time, and baggage counts.
• Maintain constant communication with Drivers and Base Dispatch on any changes and/or discrepancies to the schedule, arrival, etc.
• Requires knowledge of Hawaii's history, language, culture, significant sites, local area’s roads, and landmarks.
• Requires verbal and written communication skills, and the ability to follow oral and written instructions.
• Present tour narration relevant and appropriate to tour routing.
• Report all required information to Dispatch in a timely matter.
• Review motorcoach safety protocols with guests.
• Perform other related duties as assigned by the Dispatch Supervisor or Station Manager.
• Must always be in uniform as per the Employee Handbook.
• OTHER:Performs other job‑related duties as assigned.

• High School Diploma or equivalent required.

• One (1) year of customer service or hospitality experience required; OR, any equivalent combination of experience and/or education which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Experience in a fast‑paced work environment is preferred.

• Customer service duties require relating to employees and customers in a friendly and professional manner.
• Requires knowledge of principles and processes for safety, ethics, and compliance with company rules & regulations.
• Ability to recognize and define problem areas, collect information, establish facts, and draw valid conclusions.
• Ability to use good judgment and decision‑making while handling multiple situations.
• Physical demands of working in the field require frequent sitting and speaking. Additional duties may occasionally require lifting objects that weigh up to 50 lbs.

• Medical, Dental, Vision and Drug Insurance
• 401(k) with a generous company match!
• Paid time off
• Employee Assistance Plan
• Pet Insurance
• Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.