Insurance Customer Service Representative

Job Description

Join local Allstate Insurance agency, a reputable name in the insurance industry with a strong foundation of trust and reliability. Located in Lihue, Hawaii, we take pride in serving our community with dedication and passion.

As an Insurance Customer Service Representative, you will be the friendly face of our agency, providing exceptional service and support to our valued clients. Your role will involve handling inquiries, resolving issues, and ensuring a seamless customer experience.

If you are a customer-focused individual looking to make a difference in people's lives, Allstate Insurance:
Yukimura & Associates welcomes you to join our team and be a part of our commitment to excellence.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Parental Leave
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Office coffee and snacks
• Birthday lunches

Client Support:
Assist customers with insurance inquiries, billing questions, and policy changes.

Claims Assistance:
Guide clients through the claims process, ensuring a smooth and efficient experience.

Policy Maintenance:
Update client information, process renewals, and provide coverage details.

Customer Advocacy:
Advocate for clients' needs within the agency to ensure prompt and accurate service.

Documentation:
Maintain accurate records of client interactions and transactions for regulatory compliance.

Continuous Improvement:
Identify opportunities to enhance customer service processes and contribute to team efficiency.

Licensing:
Possession of or willingness to obtain a Hawaii Property & Casualty Insurance License.

Customer Service

Experience:

Previous experience in a customer-facing role is preferred.

Communication

Skills:

Excellent verbal and written communication abilities with a focus on clarity and professionalism.

Detail-Oriented:
Strong attention to detail and accuracy in handling policy information and client interactions.

Adaptability:
Ability to thrive in a face-to-face customer service setting with a client-centric approach.

Team Player:
Capable of working collaboratively with a diverse team to achieve shared goals and deliver exceptional service.

Tech Proficiency:
Comfortable working with basic computer applications and programs to manage client information effectively.