Airport Customer Service

Unifi Aviation, LLC is seeking Airport Customer Service team members to support major airlines with check-in, boarding, baggage, and passenger assistance. In this role, you'll greet and assist travelers, process tickets and bags, resolve issues, and ensure safety and security procedures are followed at all times. Working in a fast-paced, safety-first environment, you'll coordinate closely with ramp and gate teams to keep flights on time while delivering friendly, reliable service.

Unifi offers skills training, advancement opportunities across locations, and the chance to build a career in airport and airline operations.

Responsibilities

• Greet and assist passengers at ticket counters, gates, and kiosks with check-in, seat assignments, and itinerary changes.
• Process baggage, including tagging, fee collection, and coordinating special items such as oversized or fragile luggage.
• Verify passenger identification and travel documents in accordance with airline and TSA requirements.
• Provide boarding support, including announcements, zone management, scanning boarding passes, and closing flights on time.
• Assist passengers with special needs, including wheelchair assistance, unaccompanied minors, and language or mobility support.
• Respond to customer inquiries, resolve complaints, and de-escalate challenging situations professionally.
• Communicate with ramp, cabin, and operations teams to support on-time departures and safe turnaround of aircraft.
• Monitor and follow all airport and airline safety, security, and operational procedures at gates and lobby areas.
• Operate computer-based reservation, ticketing, and departure control systems accurately and efficiently.
• Participate in ongoing training to maintain up-to-date knowledge of airline policies, safety standards, and customer service practices.

Required Skills

• Passenger check-in
• Boarding and gate operations
• Baggage processing
• Customer service
• Conflict resolution
• Airport safety procedures
• Ticketing systems (DCS/GDS)
• document verification
• Cash/credit handling
• Two-way radio communication