Banking Consultant; Lihue

Job Description

We are currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

Monday-Friday 8:00am-5:00pm;
Rotational Saturday (hours may vary)

Pay starts at $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day‑to‑day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.

The ideal candidate will have:

• Associate’s degree in a business-related field, equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• 2 years of experience in cash handling required.
• 2 years of experience in customer service, referrals and sales required.
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred.
• Must project a welcoming presence when interacting with customers.
• Strong verbal, written, and interpersonal communication skills.
• Must be digitally savvy, confident and well‑versed on the use of digital banking technology to fulfill routine day‑to‑day needs.
• Detail oriented with excellent follow-through.
• Agile and resourceful as it relates to working in a fast‑paced changing environment.
• Upbeat and positive, growth mindset, and quick learner.
• Ability to work both independently and as part of a larger team.
• Ability to handle confidential matters judiciously.