Teller; Relationship Service Representative - Kauai

Relationship Service Representative

Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking.

The RSR assists in the business unit’s compliance with all regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti‑Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act, as applicable.

• Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc. Balances individual cash. Opens and closes the vault. May open and close accounts.
• Performs duties as needed relating to Automated Teller Machine (ATM), vault, or night depository custody and armored car transactions. Buys/sells currency/coin. Uses teller cash recyclers. Provides support in other areas of the branch such as answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researches and resolves questions from other Bank of Hawaii departments.
• Educates and assists clients in utilizing various channels for transactions such as: ATMs, Mobile, Call Center, E‑Bankoh, and night deposit for business clients, bank by mail, bankphone, and foreign currency exchange machines. Uses knowledge of products/services to actively participate in sales/referral programs. Identifies clients’ needs through meaningful interactions. Provides verbal and printed information and explains the features and benefits of the appropriate product.
• Performs all other miscellaneous responsibilities and duties as assigned.

• Assists clients and/or Relationship Service Representatives with servicing requests and inquiries by using knowledge of Bank of Hawaii’s products and services. Provides quality service by interacting directly with clients. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, selling traveler’s checks, processing wire transfers, and various drafts, etc.
  
  Balances individual cash. Opens and closes the vault. May open and close accounts.
• Assists with day‑to‑day Relationship Service Representative activities. Provides guidance and support to Relationship Service Representatives to ensure servicing and transaction efficiency levels meet goals and objectives. Performs duties as needed relating to Automated Teller Machine (ATM), vault, or night depository custody and armored car transactions. Buys/sells currency/coin. Uses teller cash recyclers. May assist in new services and products in opening/closing of the vault.
  
  Opens as a teller and able to use cash dispensing units. Buys/sells currency/coin from vault and tellers. Responsible for keeping informed of current bank policies, procedures, federal laws and regulations as well as current and new products and sales promotions. Provides support in other areas of the branch such as answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies.
  
  Researches and resolves questions from other Bank of Hawaii departments.
• Provides direction and assistance to clients in utilizing various channels for transactions. Educates and assists clients with transactions such as: ATMs, Mobile, Call Center, E‑Bankoh, and night deposit for business clients, bank by mail, bankphone, and…