Customer Service Representative

• Process member deposits accurately and efficiently.
• Apply deposit holds in accordance with credit union policies and procedures.
• Operate within a $500 transaction limit during the probationary period.
• Operate within a $750 transaction limit after successful completion of probation.
• Process member withdrawals while verifying account ownership and available funds.
• Complete account-to-account and member-requested transfers.
• Scan and balance checks using the credit union's check imaging system.
• Post incoming mail deposits, mailed checks, and One Stop checks to appropriate member accounts.
• Maintain and balance a teller cash drawer/cash can with a cash limit of $5,000.
• Accurately count, verify, and secure cash transactions.
• Perform Level 0 override transactions within authorized limits.

• Adhere to all Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and credit union regulatory requirements.
• Identify and report unusual or suspicious account activity according to established procedures.
• Maintain confidentiality of member information and account records.
• Follow all security, fraud prevention, and cash-handling procedures.

• Read and explain member disclosure forms and required account documentation.
• Answer members’ questions regarding account services, policies, and procedures.
• Deliver courteous, professional, and member-focused service during all interactions.
• Resolve routine member concerns and escalate complex issues to appropriate personnel.

• Process credit card payments through Quick Assist and other approved payment systems.
• Ensure all payments are posted accurately and timely.

• Assist with branch opening and closing procedures.
• Maintain accurate transaction records and complete required documentation.
• Support team members with operational tasks and member service needs.
• Participate in required training, compliance reviews, and staff meetings.
• Cross-sell and educate members on available credit union products and services when appropriate.
• Assist with balancing branch operations and identifying transaction discrepancies.
• Maintain a professional appearance and represent the credit union positively within the community.
• Perform other duties as assigned by management.

Skills/Knowledge:
Requires basic math, cash-handling, computer, data entry, communication, confidentiality, attention to detail, member service, and problem-solving skills.

Education and Experience:

This is an entry-level position. High school diploma or equivalent required; associate’s degree or higher is a plus. Prior cash-handling, financial institution, credit union, banking, retail, or customer service experience preferred.