Financial Services Specialist

Description

FLSA Status:
Non-Exempt

Hours of Work:
Monday – Friday 8:00a-5:00p

Reports to:

Branch Manager

Pay Grade: 7- $23.00 – $27.00 an Hour

Under the supervision of the Branch Manager, responsible for supporting specialized and complex account servicing tasks within the Credit Union. This position is responsible for handling legal requests, administering IRA accounts, assisting with business account operations, and processing online account opening applications. In addition, the Financial Services Specialist provides high level support to the Member Experience Representative staff, addresses member inquiries, ensures compliance with applicable regulations, and contributes to overall operational efficiency.

• 30% Responsible for handling complex account servicing tasks which include processing legal actions such as garnishments, levies, and subpoenas in accordance with applicable laws and internal procedures. Administers the Credit Union’s IRA program and its accounts by opening and maintaining them, processing contributions, distributions, rollovers, and required minimum distributions (RMDs), and ensuring IRS compliance. Open and services business accounts, verifying legal documentation, and ensuring compliance with CIP, BSA/AML, and beneficial ownership regulations.
  
  Also responsible for processing and managing the membership applications submitted through the online account opening platform, performing identity verification, identifying potential fraud, ensuring compliance, and following up with applicants as needed. This position also serves as the branch’s primary Member Services Representative for all membership account types from general membership accounts to more complex account ownership structures such as Power of Attorney, Trusts, and Uniform Transfers to Minors Act.
• 25% Serves as a resource for Member Experience Representatives by assisting with complex inquiries and resolving escalated member issues. This includes supporting a broad range of member services such as opening or closing shares and certificates, maintaining safe deposit boxes, managing closed accounts, troubleshooting digital banking services issues, and handling card maintenance and controls such as blocking/unblocking cards, travel notifications, fraud/dispute resolution.
  
  Supports basic lending tasks by assisting members with answering general loan questions, providing guidance, and performing account maintenance on loan processes as needed. Receives and responds to verification requests, completing data validation through the SSA and AVS platforms provided by Lexis Nexis.
• 20% Responsible for compiling and reviewing monthly membership applications and preparing reports that document newly opened and closed accounts. Maintains accurate documentation to support audits and compliance reviews, while also identifying trends or opportunities for process improvement within account servicing and membership operations.
• 15% Maintain thorough knowledge of credit union programs, products, and services to effectively answer member questions, educate members about their financial options, and promote member engagement. This includes identifying opportunities to educate and cross-sell products and services that best meet the members’ needs.
• 10% Provides general support across Member Services functions, including processing account maintenance tasks such as corrections, adjustments, and member information updates. Contributes to the training of new and existing staff, offers backup coverage for tellering as needed, and serves as a resource to the remote Financial Advisor by supporting the Members Financial Services program with basic administrative tasks. May act as a backup to the Branch…